What is your return/exchange policy?
We want you to be satisfied with your purchases. If any items (see exceptions below) do not work out for you, you may send them back for exchange or full refund within 30 days of purchase. Items sent back must be in new and unworn condition with their original tags attached. Please exercise good care of our products if you are planning on sending them back. We reserve the right to refuse returns or impose restocking fees on return items that are not in new condition.
For health and hygienic reasons, we are unable to accept returns on:
We provide free exchanges for Singapore customers only. Any overseas customers who wish to make an exchange would need to put in a new order
Any balance owed to you upon the return / exchange will be credited back to your original method of payment.
How do I make a return or an exchange?
Please first read our return/exchange policy for our terms of returns and exchanges. Then, contact us via email and let us know the items that you would like to return or exchange.
If you are exchanging, we will send the replacement items immediately along with a prepaid envelope for the return items.
Exchange items over $100 go out by Courier. Exchange items under $100 go out by SingPost (2-6 business days). You may upgrade to courier for an additional fee of $2.25 - $4.75.