How do I contact you?
You can contact us by Whatsapp at 8134 5690 or by email at CustomerService@allemom.sgIf you are making a return, please contact us to obtain a Return Authorization Number.
AlleMom is an online retailer with a focus on the needs of moms-to-be and new moms. We carry brand-name products that we source from all over the world: USA, Canada, Europe, New Zealand, etc.
We are dedicated to providing the best shopping experience for you. We ship fast, we have a generous return policy (we even pay for exchange postage), and we guarantee the availability of every item ordered. We also give 5% in loyalty credit so that you can save on your next order.
Delivery is free by SingPost, but we also offer low-cost courier service if you want to get your order on the same or by next day. Please refer to our faq for details on delivery cost.
Check out what our customers say about us on the Customer Reviews page. Let us know if we can answer any questions about our products or our service.
Best Price Guarantee
A few things to keep in mind:
- Competing price must be for the same item sold in Singapore Dollar. Item must be available for purchase at the competing website.
- Price comparison is after any publicly available coupons. For example, if we list an item at $50 on our site before a 10% coupon, the effective price is $45.
- We do not price match out-of-stock items, non-genuine items, price mistakes, or items being shipped from overseas.
- Price match items are not eligible for any promotion codes.
What types of payment do you accept?
Our website accepts credit card (Visa, Master Card, American Express) payments through PayPal. You do not need to have a PayPal account to make payment. If you do not have one, you can check out on PayPal as a guest.
We also offer cash on delivery service where you pay upon receiving delivery of your order. Cash payment only. Additional fee applies for orders under $100.
Alternatively, if you would like to transfer money directly to our OCBC bank account, please contact us for details.
Does your price include GST?
Yes, all prices are inclusive of GST.
Is it safe to order online?
Yes. More people are buying online today for its selection and convenience.
We take online security very seriously. We do not keep any of your payment info in our system. Instead, we use PayPal, a leading US-based payment processor, to process your credit card payment. PayPal provides buyer-protection program against online fraud. Please refer to their security center for more info.
What is your return/exchange policy?
We want you to be satisfied with your purchases from us. We have a no-fuss return/exchange policy. If any items do not work out for you, send them back for an exchange or a refund within 30 days of purchase. We refund to your original mode of payment (not store credit), and we do not retroactively charge you shipping fees.
Please note the following restrictions:
Items sent back must be in new and unworn condition with their original tags attached. Please exercise good care of our products if you are planning on sending them back. We reserve the right to refuse returns or impose restocking fees on return items that are not in new condition.
For health and hygienic reasons, we are unable to accept returns on:
We provide free exchanges for Singapore customers only. Any overseas customers who wish to make an exchange would need to put in a new order
Any balance owed to you upon the return / exchange will be credited back to your original method of payment.
How do I make a return or an exchange?
Please first read our return/exchange policy for our terms of returns and exchanges. Then, contact us and let us know the items that you would like to return or exchange.
If you are exchanging, we will send the replacement items immediately along with a prepaid envelope for the return items (Singapore customers only).
How much is delivery within Singapore?
Our free shipping is truly free shipping. We do not retroactively charge shipping fees when you return your items.
How long does delivery take?
For courier service orders, delivery is generally made within 1 day after the order is processed. Delivery by SingPost can take anywhere from 2 to 6 working days (excluding weekends).
Do you deliver outside of Singapore?
We deliver to Malaysia and Brunei Darussalam via Registered Mail. The cost starts at S$3 and goes up according to the weight of the package. Delivery quote is given in your shopping bag.
Delivery takes about 1-2 weeks and may be longer depending on customs clearance. Customs duty may be payable on your package at the time of delivery. Please contact your local customs office for more information.