How do I contact you?
You can contact us by Whatsapp at +65 8134 5690 or by email at CustomerService@allemom.sg
We'll answer any questions about our products or your orders
If you are making a return, please contact us to obtain a Return Authorization Number.
AlleMom is an online retailer with a focus on the needs of moms-to-be and new moms. We carry brand-name products that we source from all over the world: USA, Canada, Europe, New Zealand, etc.
We are dedicated to providing the best shopping experience for you. We ship fast and we have a fuss-free return policy.
Check out what our customers say about us on the Customer Testimonial page. Let us know if we can answer any questions about our products or our service.
What is your return/exchange policy?
We want you to be satisfied with your purchases from us. We have a no-fuss return/exchange policy. If any items do not work out for you, send them back for an exchange or a refund within 30 days of purchase.
For health and hygienic reasons, we are unable to accept returns on:
How do I make a return or an exchange?
Please first read our return/exchange policy for our terms of returns and exchanges. Then, contact us and let us know the items that you would like to return or exchange.
If you are exchanging, we will send the replacement items immediately along with a prepaid envelope for the return items (Singapore customers only).
How much is delivery within Singapore?
Our free shipping is truly free shipping. We do not retroactively charge shipping fees when you return your items.
How long does delivery take?
For courier service orders, delivery is typically made within 1 day after the order is processed. Delivery by SingPost can take anywhere from 2 to 6 working days (excluding weekends).
Do you deliver outside of Singapore?
We deliver to select Asian countries via Registered Mail and courier service. The cost depends on the weight and dimension of the package. Delivery quote is given in your shopping bag.
Delivery generally takes about 1-2 weeks for Registered Mail and 3-5 days for courier. However customs clearance may cause delay. Packages are shipped with duty unpaid, so customs duty may be payable on your package at the time of delivery. Please refer to your country's customs regulations.
Best Price Guarantee
If you are looking at an item and find it sold elsewhere at a lower price, we will match it and add a 5% discount on top.
A few things to keep in mind:
- Item must be new, the same exact color / size, and sold by an authorised reseller.
- Item is available locally in Singapore and not shipped from overseas.
- Offer must be available publicly online. We'll match any member / vip / new customer discounts.
- Item must be in-stock, genuine, and available for purchase.
- No further promotion / discount will be applicable.
- This price guarantee extends to 14 days after your purchase date.
- Discount limited to 2 units per sku per customer
Please contact us with any enquiries.