Frequently Asked Questions


How do I contact you?

You can contact us by Whatsapp at  +65 8134 5690 or by email at CustomerService@allemom.sg

We'll answer any questions about our products or your orders

If you are making a return, please contact us to obtain a Return Authorization Number.

About Us

AlleMom is an online retailer with a focus on the needs of moms-to-be and new moms. We carry brand-name products that we source from all over the world: USA, Canada, Europe, New Zealand, etc.

We are dedicated to providing the best shopping experience for you. We ship fast and we have a fuss-free return policy.

Check out what our customers say about us on the Customer Testimonial page. Let us know if we can answer any questions about our products or our service.

What is your return/exchange policy?

We want you to be satisfied with your purchases from us. We have a no-fuss return/exchange policy. If any items do not work out for you, send them back for an exchange or a refund within 30 days of purchase.

 

Returns
Within the first 15 days, we provide refunds back to your original mode of payment.  After 15 days, we issue store credit for use at our store.  We do not retroactively charge you shipping fees if you had received free shipping for your order.

 

Exchanges
We provide free exchanges for Singapore customers only. Any overseas customers who wish to make an exchange would need to put in a new order.

 

Some Conditions
Items sent back must be in new and unworn condition with their original tags attached. Please exercise good care of our products if you are planning on sending them back. We reserve the right to refuse returns or impose restocking fees on return items that are not in new condition.

For health and hygienic reasons, we are unable to accept returns on:

» Underwear items (exclude bras) once they are tried on
» Consumables such as vitamins and supplements once their seals are broken

How do I make a return or an exchange?

Please first read our return/exchange policy for our terms of returns and exchanges. Then, contact us and let us know the items that you would like to return or exchange.

If you are exchanging, we will send the replacement items immediately along with a prepaid envelope for the return items (Singapore customers only).

How much is delivery within Singapore?

Shipping by standard courier (1-3 days) is free for all orders $30 or more, and $3 for orders less than $30. Free Singpost delivery is available for orders below $30. We also offer same day delivery service subject to availability.

Our free shipping is truly free shipping. We do not retroactively charge shipping fees when you return your items.

How long does delivery take?

For courier service orders, delivery is typically made within 1 day after the order is processed. Delivery by SingPost can take anywhere from 2 to 6 working days (excluding weekends).

 

Do you deliver outside of Singapore?

We deliver to select Asian countries via Registered Mail and courier service. The cost depends on the weight and dimension of the package. Delivery quote is given in your shopping bag.

Delivery generally takes about 1-2 weeks for Registered Mail and 3-5 days for courier. However customs clearance may cause delay.   Packages are shipped with duty unpaid, so customs duty may be payable on your package at the time of delivery.  Please refer to your country's customs regulations.

 

Best Price Guarantee

If you are looking at an item and find it sold elsewhere at a lower price, we will match it and add a 5% discount on top.

A few things to keep in mind:

  • Item must be new, the same exact color / size, and sold by an authorised reseller.
  • Item is available locally in Singapore and not shipped from overseas.
  • Offer must be available publicly online. We'll match any member / vip / new customer discounts.
  • Item must be in-stock, genuine, and available for purchase.
  • No further promotion / discount will be applicable.
  • This price guarantee extends to 14 days after your purchase date.
  • Discount limited to 2 units per sku per customer

Please contact us with any enquiries.